Inrasa / HELP

Frequently asked questions.

Start with these practical answers, then read the full policies for all conditions and exclusions.

Which countries are listed for free shipping?

The FAQ and shipping policy list Belgium and the Netherlands for free shipping. Contact [email protected] about other destinations.

How long does shipping take?

The policy lists a 1–2 week processing time, with shipping estimates that vary by method and destination.

Can I track my order?

The FAQ says a tracking number is sent after shipment and can be checked through 17track.net.

How do I cancel an order?

The FAQ and return policy state that cancellation is free within 24 hours; shipped orders cannot be cancelled under those terms.

What payment method is listed?

The Payment Method page lists PayPal. Review final checkout details before paying.

How do I contact Inrasa?

Email [email protected]. The Contact Us page lists Monday to Friday, 9 am to 6 pm (GMT+8).

Still need help?